1. Information we collect

• Account and contact details: your name, mobile number, email address and information provided when signing in.
• Traveller and booking details: passenger names, ages, genders, selected seats, journey dates, routes, boarding and dropping points, ticket numbers and booking status.
• Transaction details: booking amounts, payment references, payment status and refund information.
• Information you submit: saved passenger details, reviews, ratings and messages sent to support.
• Technical information: browser or app information, connection details and diagnostic logs generated while providing and troubleshooting the service.

2. How we use your information

Your information is used to verify sign-in, process bookings and payments, issue tickets, manage cancellations or refunds, display booking history and respond to support requests. Technical information helps operate, secure and troubleshoot the service.

We also use your contact details to send OTPs, booking confirmations, journey updates and feedback requests through supported channels such as SMS, WhatsApp and email.

3. Sharing information

Booking and traveller details are shared with the relevant bus operator and booking service providers to arrange your journey. Payment providers, including Razorpay, process payment-related information. Messaging, hosting and support providers may process information needed to deliver their services.

Third-party services have their own privacy policies. Information may also be disclosed where required by applicable law or to investigate fraud and protect the security of the service.

4. Cookies and device storage

QuickBus uses cookies and browser or device storage for sign-in, booking selections and checkout recovery. Clearing or blocking this storage may sign you out or remove booking progress. You can manage browser storage through your browser settings.

5. Retention and security

Retention needs vary by record: account and booking information supports bookings and support requests, while transaction records may also be needed for accounting, dispute resolution and legal obligations. Contact support for information about a particular record or to request deletion.

No internet transmission or storage method is completely secure. Keep your OTPs and ticket links private, and do not include card details, passwords or OTPs in reviews or support messages.

6. Your choices and privacy requests

You can review your profile and booking information in your account. To request access, correction or deletion of personal information, raise a privacy concern, or ask about withdrawing consent, contact us through QuickBus Help. We may need to verify your identity before handling a request.

Some information may need to be retained for legal obligations or unresolved transactions. Withdrawing information necessary for a service may affect our ability to provide it.

7. Booking for other travellers

If you enter information for another passenger, make sure you have their permission or the appropriate authority to do so. A parent or guardian should provide any necessary information and permissions when booking for a child.

8. Policy updates and contact

This page may be updated when our services or privacy practices change. The date above identifies the latest revision.

For questions about this policy or your personal information, submit a privacy enquiry through QuickBus Help.